Elfsys Warranty
Effective Date: 5/23/2024
At Elfsys, we are dedicated to ensuring your indoor gardening experience is hassle-free and safe. We are proud to offer a comprehensive warranty plan for your Elfsys Grow Kit. Our warranty includes:
Five-Year Warranty
Your Elfsys Grow Kit is covered by a warranty for a duration of five years from the date of purchase. This extended warranty time allows you to get any parts serviced or upgraded to ensure the system will stay in working condition. This is provided at a small cost for the necessary parts, in contrast to the planned obsolescence practices of many competitors that force users to buy newer generations of products at a high price, even when the old one can still be used with minor service.
This warranty encompasses any manufacturing defects or malfunctions in the core components of the Elfsys Grow Kit. This does not include the electrical components like the Elfsys Grow Power Strip, LED Grow Light, and Water Pump.
Two-Year Warranty for Elfsys Grow Power Strip
The Elfsys Grow Power Strip hardware is covered by a two-year warranty from the date of purchase. This ensures its hardware maintain functionality and performance during this period. The API and App Cloud Service License are covered for two years within the price of the power strip. Beyond the two-year warranty, the API and App service can be extended with a small license fee. A detailed plan for this extended service will be published in 2025.
One-Year Warranty for LED Grow Lights
The LED grow lights included in the Elfsys Grow Kit are covered for a period of one year from the date of purchase. This warranty ensures that the grow lights maintain their functionality and performance during this time.
Six-Month Warranty for Water Pump
The water pump, a critical component of the Elfsys Grow Kit, is covered by a six-month warranty from the date of purchase. This warranty guarantees the proper functioning of the water pump during the specified period. Water pumps are considered consumables in our products and will require purchase every 6 to 18 months, depending on the actual use conditions.
Continued Service and Support
Our commitment to your satisfaction doesn't end with the warranty period. At Elfsys, we pledge to be there for you as long as we are in business. Should any component of your Elfsys Grow Kit require replacement, upgrade, or service, please do not hesitate to reach out to our dedicated customer support team. We are here to ensure that your indoor gardening journey remains successful and enjoyable.
Warranty Exclusions
Please note that our warranty does not cover damages or issues arising from misuse, unauthorized modifications, accidents, natural disasters, or any damages caused by factors beyond our control.
Encouragement of Modification
While we encourage our customers to explore the possibilities of customization, we emphasize that any modification involving electrical components is strongly discouraged. Modifying electrical components can pose serious electrical and fire hazards, and it may void your warranty. Please always practice good electrical safety principles and refrain from making modifications that could compromise safety.
Claiming Warranty
In the event that you encounter any issues covered by our warranty or require service or upgrades beyond the warranty period, please contact our customer support team promptly. We will guide you through the process to ensure your Elfsys Grow Kit is maintained, upgraded, or serviced to your satisfaction.
At Elfsys, we prioritize the safety, satisfaction, and long-term success of our customers. We believe that our warranty plan reflects our unwavering commitment to these principles. Thank you for choosing Elfsys for your indoor gardening needs.
Happy growing!
Elfsys Team